Friday, November 30, 2007

Bonjour, iPhone!

On Wednesday night, following a now-familiar ritual, French consumers lined up outside shops to snap up Apple's sleek iPhone handsets as soon as they hit shelves. Orange, France Telecom's mobile subsidiary, which was tapped by Apple to be the phone's exclusive operator in France, kept its Parisian flagship store open until 2:30 a.m. to handle the traffic.

France Telecom (nyse: FTE - news - people ), which has priced the phones at $589 with a two-year contract and $1,106 without a contract, expects to sell 100,000 by the end of the year and 400,000 to 500,000 by the end of 2008.

The French launch has left iPhone enthusiasts wondering where the sleek handset is likely to pop up next. This fall, Apple (nasdaq: AAPL - news - people ) announced that the phone, which debuted on June 29 in the U.S., would subsequently arrive in the U.K., Germany and France in October and November. So far, Apple has kept quiet about the phone's next destination, other than noting that it wants to start selling in Asia some time next year.

The lack of news has left fans, analysts and media outlets devising their own theories. With the three largest European markets already taken care of, the rest of the globe appears wide open. (iPhone launches have thus far proceeded country by country, despite the option of partnering with multi-national carriers like Vodafone (nyse: VOD - news - people ).)

How about China? Italy? Portugal? Or even Austria? Apple is mum.

Here are the factors that likely weigh into the decision: The deals Apple is striking with carriers are believed to include provisions for sharing revenue, which are more generously tilted toward Apple than is the norm for handset makers in the mobile industry. The fact that the iPhone has been priced differently in each of the three foreign markets it has entered thus far points up the complexity of the agreements. (The iPhone sells for $399 in the U.S. and $555 in the U.K. In Germany, "locked" versions of the phone that work only on T-Mobile's network are $589; unlocked versions are $1,478.)

That means Apple's first order of business in selling the iPhone abroad is identifying carriers that are willing to meet its terms. The company lacks the close carrier relationships and extensive distribution networks that more established handset makers, such as Motorola (nyse: MOT - news - people ), have. While it could sell direct to consumers in the 26 countries where it has stores, it still needs to hammer out network agreements. "If Apple is running into any impediments, it's probably on the business side, making deals with operators," says Charles Golvin, a principal analyst with Forrester Research. "As it looks abroad, Apple needs to do much more lengthy negotiations than its peers do."

Next, Apple is also likely to target markets where its brand is particularly popular. "One might imagine they would go after countries where they have found success with the iPod or the Mac," says Golvin. That could favor countries like the Netherlands, which is a strong market for Apple goods. D.P. Venkatesh, chief executive of mPortal, a Washington D.C.-based mobile software manufacturer, thinks Apple may analyze iTunes usage for leads, since iTunes, like most cellphones, is sold by subscription, making it a more relevant business model.

Apple Chief Executive Officer Steve Jobs has said he aims to sell 10 million iPhones worldwide in 2008, a figure equal to 1% of the global mobile phone market. In October, Apple announced it had sold 1.4 million handsets through the end of September.

That aggressive sales goal points to big markets, say, China and India, the world's largest and fastest-growing cellphone markets, respectively. The Chinese market is currently double the size of the U.S., with lots of room to grow. Fewer than half of China's 1.3 billion people currently own a cellphone. Wang Jianzhou, the chief executive of China Mobile Ltd. (nyse: CHL - news - people ), the country's largest mobile phone operator, was quoted earlier this month saying the company was in talks with Apple.

India, on the other hand, boasts a large population with a voracious appetite for mobile devices, but fewer people who can afford the pricey phone. Venkatesh estimates the Indian iPhone market at 25 million people, about 2.2% of the country's population. In a country with an estimated per capita income of $964, and where many phones sell for less than $50, the iPhone would have to go in as a premium product, limiting its sales, says Venkatesh.

"It doesn't seem like a great fit for the Indian market, given the kind of premiums they're trying to charge for the phone itself," says Golvin. But Venkatesh points out that Apple could link up with advertisers and mobile content providers to subsidize the phone's cost.

Australia, Brazil and Russia are also good bets for Apple, as all have enough potential customers to form a solid user base for the iPhone, says Venkatesh. Dubai and the United Arab Emirates could be attractive, given their skyrocketing levels of disposable income, he says. And Hong Kong and Singapore, where the population is considered particularly gadget-savvy, would also be a natural fit.

Now the hurdles. First there's the not-so-small issue of standards. For now, the iPhone works on a kind of technology called GSM (Global System for Mobile communications), which isn't available in the gadget-friendly markets of Japan and South Korea.

AT&T (nyse: T - news - people ), Apple's iPhone partner in the U.S., recently confirmed that Apple will launch a 3G iPhone next year. That change will help: Europe has enthusiastically taken up the 3G standard with about 45 million subscribers as of this spring, according to 3G.co.uk, a Web site that tracks 3G news. The high-speed Internet technology is particularly popular in Italy, Portugal and Sweden. "We'll look at the iPhone when it becomes 3G," says Boris Nemsic, chief executive of Telekom Austria Group, a European telecom company with 11 million mobile customers.

But even 3G still leaves the iPhone an awkward fit into Japan and South Korea.

Then there are those pesky consumer laws. Belgium, Finland and Italy restrict carriers from offering exclusive, or even favored, access to a particular device. Apple has grappled with similar policies in France and Germany. Its solution--an "unlocked" phone that can be used on any mobile network for a hefty premium--has drawn criticism from some consumers.

World domination isn't here yet. But Apple's persistence and marketing muscle mean the sun may never set on the iPhone--some day soon.

Verizon Wireless iPhones? Maybe in 2011

Welcome to the world, Verizon Wireless.

On Thursday, Verizon Wireless announced it would be using LTE (Long Term Evolution) as its fourth-generation wireless technology, aligning it for the first time with AT&T and European carriers.

LTE is a new wireless standard that the global GSM crowd has picked for its evolution beyond the current 3G (third-generation) HSDPA systems.

Up until now, Verizon Wireless has been part of a different crowd, backing technologies based on Qualcomm's CDMA2000 standard.

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But Verizon Wireless has been feeling pressure from part-owner Vodafone, a major global carrier conglomerate, to fall in line with the more globally popular GSM evolution.

(Verizon Wireless' other owner is, confusingly, the Verizon land-line corporation. The two use the same name and logo, but are different entities.)

This doesn't mean Verizon Wireless is immediately dropping its current CDMA network, or that it's switching to GSM.

Rather, it means that its next network, Europe's next networks and AT&T's network will all be built on the same technology.

When the full LTE rollout comes around — think 2010 or 2011 — there will be a much wider variety of hardware available for Verizon Wireless customers.

For example, Nokia, the world's No. 1 mobile-phone provider, which has always been weak in CDMA, has announced its glee at being able to play with Verizon Wireless in the future.

Combine this with Verizon Wireless' "open network" announcement earlier this week and you'll see a very different mobile landscape in a few years.

I'm assuming T-Mobile will move to LTE, too; it hasn't announced plans, but it's obvious for it because it's GSM-based and has a European parent.

That means that in a few years, people will be able to buy the same devices — and we're not just talking phones — and hook them up to Verizon Wireless's, AT&T's or T-Mobile's networks.

This move puts more pressure on Sprint Nextel, now the only champion of WiMAX as a competing next-generation technology.

And what of that upcoming 700-MHz auction? If Google gets hold of that spectrum and chooses yet another technology, we may still have fervent wireless technology competition (and confusion) in the U.S.

Qualcomm is a loser here, but not as much as you might think.

It has a stranglehold over the Internet protocol in CDMA2000, but it has interests in LTE as well. It's not going anywhere; it's just going to have to compete more aggressively.

Still, this is great news for Verizon Wireless customers and U.S. consumers in general.

With Verizon Wireless, AT&T and European carriers aligned, we're going to see more devices, less expensive devices and more choices of service plans. You'll just have to wait a few years.

Copyright © 2007 Ziff Davis Media Inc. All Rights Reserved. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Media Inc. is prohibited.

Thursday, November 29, 2007

Google preps online storage service

November 27, 2007 (Computerworld) -- Google Inc. is preparing to take the covers off its own brand of hosted-storage services, according to a report in The Wall Street Journal on Tuesday.

The online storage subscription-based service may be ready for release early next year, according to the report. The service will reportedly include a limited amount of free storage with extra space available for an undisclosed price. Google officials could not be reached for comment this morning.

Increased mobility of end users and the rapid proliferation of stored digital content, including photos, video and music, is driving businesses and home users toward fixed fee-based online storage systems that can meet growing storage needs without relying on spinning and space-constrained hard drives.

Freedom to access personal storage files from any device or PC is another attraction of online storage. Armed with only a Web browser and password, users can quickly upload, share or see their files (which will reside on Google's servers) via a high-speed Internet connection. In particular, students and campuses have lauded the cost-effective data storage option.

Despite its vast resources, Google is a late entrant into the hosted-storage arena, observers noted. Microsoft Corp. in August announced its free 500MB online storage service dubbed Windows Live Skydrive. Another Google rival, Amazon.com, last month guaranteed 99.9% uptime for its year-old S3 online storage offering, while Facebook in September unveiled its open Data Store API program.

Even EMC Corp. has driven a stake into the hosted-storage landscape with its October agreement to buy start-up Berkeley Data Systems Inc. and its popular Mozy online backup business for $76 million.

Google has already started adding extra storage for users of its Gmail Web-based e-mail service, which has been burning up capacity because of large digital files being stored such as photos and attachments.


Apple's iPhone a tougher sell in Europe?

Editor's note: This story initially incorrectly reported the discount that a German iPhone customer could receive by crossing the border and purchasing a unit in France. It's 250 euros.

Apple's learning fairly quickly that Europe is a very different place, especially when it comes to mobile phones.

The iPhone went on sale Wednesday through wireless carrier Orange in France, marking the third European country to carry the phone within its borders. The launch also marked the debut of the third pricing strategy for the iPhone in the three countries: France, Germany, and the United Kingdom.

Apple CEO Steve Jobs introduces the iPhone to the U.K.

(Credit: Crave UK)

It appears that at least for a while, the iPhone is going to move more slowly for Apple in Europe. Orange said hopes to sell 100,000 iPhones by the end of 2007, and 400,000 to 500,000 in total by the end of next year, according to several reports Tuesday. Apple wants to sell 10 million iPhones next year in total, after expanding to Asia some time in 2008.

Was Apple blasé about the challenges it faces in Europe? The device's debut in one of the most hotly contested mobile phone markets in the world has been a little chaotic, with last-minute changes to pricing plans that don't appear to have been part of the plan.

Orange, the "exclusive" carrier of the iPhone in France, offers three payment plans. You can purchase an iPhone for 399 euros ($592.78) and sign up for one of the special "Orange for iPhone" plans, which range in price from 49 euros a month to 119 euros a month depending on usage. You can buy an iPhone for 549 euros if you want to use one of Orange's other rate plans. Or, you can buy an iPhone for 649 euros ($964.20) with no plan.

The only company that can sell you an iPhone in France is Orange (Apple doesn't have any stores in France) but it sure as heck isn't going to be the exclusive carrier. French law requires that carriers offer their customers the option of an unlocked phone. That will cost you 100 euros today, but if you're willing to wait six months, you can have it unlocked for free.

So French shoppers who want an unlocked iPhone today will pay the equivalent of $1,112,77, which is actually a significant bargain over what their German neighbors are being asked to pay for a key to other networks. After a legal challenge from rival Vodafone forced its hand, T-Mobile agreed to offer an unlocked iPhone in Germany for the equivalent of $1,478 (at last week's exchange rate).

At least in U.K., Apple's one-phone, one-carrier strategy is still in place. O2 and Apple have yet to release any sales figures, although O2 said it was its "fastest-selling" launch. No matter what, however, any expectations for lines and hoopla similar to what happened stateside on iPhone Day did not materialize in Blighty.

Simply put, Europe is different. Entering the European mobile phone market from the United States is like getting called up to the majors after just a few months in the minors.

One of the many things I've heard from U.S. iPhone owners is that many of them were relatively new to smartphones, especially the idea of getting e-mail and anything more than a real basic stripped-down Web page on their phones. They bought the iPhone because of its user interface, not because it was a data phone, although they quickly grasped what they had at their disposal.

And they didn't care that they'd be locked to AT&T for two years, because two-year wireless contracts are the norm in this country. Maybe that will change in upcoming years following Verizon's announcement earlier this week that it will open up its network, but it will take a long time before all of us are using our phones that way.

Unlocked iPhones are available through official sources in France and Germany, and there's nothing Apple can do about it.

(Credit: CNET Networks)

It seems Apple didn't anticipate the difficulties it would have selling the first generation iPhone to European customers and carriers under the same terms and conditions that AT&T and O2 were willing to accept. That situation could very well change next year, when Apple is expected to unveil a 3G phone that would be much more attractive for both consumers and carriers.

But how could Apple possibly have expected that it would be able to sell locked, exclusive iPhones in Europe going into the launch? A German judge quickly imposed an injunction after Vodafone aired its complaints (which were opportunistic, to be sure). But from that swift action it would appear the law regarding locked cell phones wasn't exactly murky, although the carrier said it would attempt to "clarify" the issues.

Likewise, from the pricing discrepancies, it's hard to imagine that the current situation was part of the original plan. A German citizen living on the French border could cross the old Maginot Line and pick up an unlocked iPhone at a 250 euro discount, and then use it with any German carrier, without having to pay any sort of additional import tax. Perhaps the T-Mobile and Orange "exclusive" deals don't transfer as much revenue to Apple as the company gets from AT&T, which is likely the reason behind the steep premium to be paid for an unlocked iPhone.

As always, we have to remind ourselves that this is very early days for Apple in this market. It has very little experience marketing mobile phones and even less experience negotiating tough deals with carriers, who still rule this industry.

Just look at Apple's early dance partners. AT&T's Stan Sigman told attendees at Macworld earlier this year that he signed an exclusive (and expensive revenue-sharing) deal with Apple to distribute and promote the iPhone without having even seen the device. O2 was so eager to be the exclusive iPhone carrier in the U.K. that it allowed Apple to throw in a free subscription to The Cloud--a U.K Wi-Fi hotspot aggregator that offers access to more than 7,000 hot spots--even though that almost guaranteed that iPhone users would do any heavy data action over Wi-Fi and deny O2 a cut of that revenue. Not exactly a bunch of Red Auerbachs, there; Apple must have gotten almost everything it wanted from those two carriers going into the negotiations.

Of course, Apple has one very powerful negotiating chip: a sweet product. I've been to several conferences and conventions this year about the smartphone industry, and Apple's user interface and design prowess has come up in every single one--the CTIA Wireless conference devoted an entire session to it.

The entire wireless industry is trying to figure out what to do about Apple's iPhone. But Apple has to do a better job figuring out how to navigate the complicated minefield that is the international wireless industry. A strategy that works in this country won't necessarily work in other places; just ask Dell, Disney, or the National Football League.






Google Service Uses Cell Towers to Locate Users

Google launched a location service for mobile users on Wednesday that doesn't rely on GPS.

Google Maps with My Location, currently in beta, locates users who don't have GPS-enabled phones based on their location to nearby cell towers. The result isn't as accurate as GPS (Global Positioning System) but works for people who lack the positioning technology in their phones.

"It helps users speed up search by showing the general neighborhood they're in," said Steve Lee, product manager at Google for the service. Without the location service, users must type in their address or neighborhood in order to find nearby businesses using Google Maps.

Google Maps with My Location will use GPS data to locate the user if the phone has the capability. But even for users of GPS-enabled phones, the cell location service might be useful, Lee said. That's because the cell tower feature works better indoors than GPS, it doesn't drain the phone battery as quickly and can bring up a result quicker, he said.

The service could be useful to a person who might be traveling in an unfamiliar city and looking for restaurants or other businesses. A user pulls up Google Maps and hits the zero key on the phone. A blue dot will appear on the map in the user's location. If the service used GPS in the phone, the blue dot will be solid. If the service used cell towers to determine the location, the blue dot will have a halo around it, indicating that the location isn't precise. The user can then search for nearby businesses.

Google says the cell tower technique will locate the user within about 1000 meters. It doesn't use triangulation, which calculates a user location based on the user's distance to three nearby towers. Instead, it essentially shows the range of the tower that the user's phone is connecting to.

But the accuracy should improve as more people use the service, Lee said. That's because Google is keeping a database of location queries, minus any personal information like individual phone numbers or names. That will allow Google to learn more precise information about the range of each tower, so that it can deliver a more accurate location area to users. The coverage area of cell towers can vary from about a quarter of a mile to several miles based on whether the tower is in an urban or rural area.

For now, Google Maps with My Location doesn't feature any advertising, but it could in the future. "This product makes a lot of sense for advertising," Lee said.

In order to use the service, phone owners must download a free application from Google. The application will work on BlackBerry, Windows Mobile and Symbian phones as well as many phones that support Java. A few notable exceptions include the Samsung Blackjack, Moto Q and Palm Treo 700W, which don't support the APIs (application programming interfaces) Google requires to find cell towers, Lee said.

3G iPhone coming in '08, says AT&T

It's not often that someone trumps Steve Jobs with news on upcoming Apple products, but AT&T Chief Executive Officer Randall did that on Thursday by saying Apple would announce a 3G version of the iPhone in 2008, according to a Bloomberg report.

Stephenson's comments came at a meeting of the Churchill Club in Santa Clara, California. "You'll have it next year," he said. He didn't know how much the phone would cost, saying that Steve Jobs would set the price for the new iPhone.

A 3G network is the third generation of mobile phone standards and technology. One of the main benefits of 3G networks over 2G is the faster data speeds. Unlike Wi-Fi networks that require close proximity to connect, 3G networks are also on in areas where cellular service is available.

There are about 200 million people connected to 3G around the world, with Asia and Europe making up the majority of users, according to the GSM Association trade group.

When Apple released the iPhone domestically in June on AT&T's network, the two companies used Enhanced Data rates for GSM Evolution (EDGE) or Enhanced GPRS (EGPRS). The decision to use the slower 2G standard caused complaints among users, but U.S. customers have the option to use Wi-Fi where available.

One of the problems with the 3G chips is that they are "power hogs," commented Steve Jobs during the U.K. iPhone rollout. Jobs said they expect to see better battery consumption later next year.

Apple has set a goal of selling 10 million iPhones by the end of 2008 -- the company sold its one millionth iPhone on September 10, 2007, 74 days after it was introduced.